What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember information about you, such as your preferences or login status, to improve your browsing experience.
Cookies are completely safe—they cannot contain viruses or malware, and they don't give access to other information on your device.
Types of Cookies We Use
1. Essential / Necessary Cookies
These cookies are required for our website to function properly. They enable core features like security, navigation, and access to secure areas. These cookies don't require consent and are active by default.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your session and keeps you logged in | Session (expires when browser closes) |
| security_token | Protects against security threats and CSRF attacks | Session |
| cookieConsent | Stores your cookie preference choices | 1 year |
2. Performance / Analytics Cookies
These cookies help us understand how visitors use our website by collecting anonymous data about page views, bounce rates, and traffic sources. This helps us improve our site's performance and content.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - Identifies unique user sessions | 2 years |
| _ga_* | Google Analytics - Tracks page views and events | 2 years |
| page_views | Tracks pages you've visited on our site | Session |
3. Functional Cookies
These cookies remember your preferences and settings (such as language, region, or form data) to provide a more personalized experience on your next visit.
| Cookie Name | Purpose | Duration |
|---|---|---|
| user_preferences | Stores your display and navigation preferences | 1 year |
| form_data | Remembers information you've entered in forms | 30 days |
| language | Stores your preferred language | 1 year |
4. Marketing / Advertising Cookies
These cookies are used to deliver personalized advertisements and track the effectiveness of marketing campaigns. These require your consent.
| Cookie Name | Purpose | Duration |
|---|---|---|
| marketing_id | Identifies you for marketing and retargeting purposes | 1 year |
| campaign_source | Tracks which marketing campaign brought you to our site | 90 days |
Third-Party Cookies
Our website may include content from third-party services (Google Analytics, social media platforms, etc.) that may set their own cookies. We don't control these cookies. Please review their privacy policies:
How to Manage Your Cookie Preferences
Through Our Cookie Banner
When you first visit our site, a cookie banner appears. You can:
- Accept All: Enables all optional cookies (analytics, marketing)
- Reject: Disables optional cookies (essential cookies remain active)
- Manage Cookies: Select which cookie categories to enable
You can always change your preferences by clicking "Manage Cookies" in the footer.
Through Your Browser
You can also manage cookies directly through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Privacy, search, and services → Clear browsing data
Note: Disabling cookies may affect website functionality and your browsing experience.
Do We Use Tracking Pixels?
Yes, we may use tracking pixels (small invisible images) in emails to measure open rates and engagement. These track whether you've opened our email and clicked links. This helps us understand email effectiveness and improve our communications.
Your Rights
Under UK GDPR and ePrivacy Regulations, you have the right to:
- Accept or reject cookies (except essential ones)
- Withdraw consent at any time
- Know what cookies we use and why
- Request information about cookies stored on your device
- Request deletion of non-essential cookies
Consent and Legal Basis
We obtain your consent for optional cookies through our cookie banner. Essential cookies are used under our legitimate interest in providing a secure, functional website.
By continuing to use our website after seeing the cookie banner, you consent to our use of cookies as described in this policy. You can withdraw consent at any time.
Data Storage and Security
Cookie data is stored securely on your device (client-side) and on our servers (server-side for non-sensitive data). We use encryption and security protocols to protect this information.
Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date above indicates the most recent revision. Continued use of our site constitutes acceptance of updated policies.
Contact Us
For questions about this Cookie Policy or to exercise your cookie rights, contact:
Manako Plumbing & Heating
WhatsApp: +44 7877 938066
Or use our contact form
You can also lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we've violated cookie regulations.